Automate Warranty Management from Registration to Claim Resolution
Track warranty coverage, validate eligibility instantly, manage warranty claims, automate approvals, monitor warranty costs and improve customer satisfaction — through one Salesforce-native warranty management platform.
Poor Warranty Management Creates Revenue Leakage and Customer Frustration
Manual coverage checks, scattered claims and weak controls drive up cost and erode trust.
Teams struggle to determine warranty eligibility at the moment of service.
Service engineers spend hours verifying coverage and contract status.
Unauthorized claims and goodwill exceptions inflate service costs.
Manufacturers lose extended warranty and AMC conversion revenue.
Warranty expenses across parts, labour, travel and vendors are hard to track.
Customers wait days for service approvals and resolution.
Manage Every Warranty from Activation to Expiration
Activate Warranties Automatically at the Time of Sale
Define Exactly What Is Covered
Know Instantly Whether an Asset Is Covered
Manage Every Warranty Claim with Full Transparency
Control Warranty Costs Through Structured Approvals
Create New Revenue Streams Through Extended Warranty Programs
Understand the True Cost of Warranty Service
Connect Warranty Directly with Installed Assets
Empower Service Engineers with Instant Warranty Intelligence
Never Miss an Extended Warranty Opportunity
Gain Complete Visibility Across Warranty Operations
- Active Warranties
- Expiring Warranties
- Claims Submitted
- Open Claims
- Closed Claims
- Approval Rate
- Warranty Cost
- Cost by Product
- Cost by Territory
- Failure Rate
- Claims by Product
- Quality Trends
- Warranty Revenue
- Renewal Rate
- Service Satisfaction
- Claims by Region
- Warranty Cost by Region
- Coverage
- Renewals
- Revenue
- Conversion Rate
- Recurring Failures
- Defective Components
- RCA
Let AI Predict Warranty Risks Before They Impact Profitability
Turn Warranty Data into Better Products
Protect Customers While Controlling Warranty Costs
Automate warranty registration, claims, approvals, renewals and warranty analytics from one Salesforce-native platform.
Frequently asked questions
What is Warranty Management in Manufacturing One?+
It's a Salesforce-native module that automates warranty registration, eligibility validation, claim processing, approvals, extended warranty programs, renewal management and warranty analytics for manufacturers — from one platform.
Can warranty registration be automated?+
Yes. Warranties can be activated automatically from sales orders, installations, product registration, dealer registration or customer self-registration — capturing serial number, QR code, customer, installation date and warranty period.
Can warranty eligibility be validated instantly?+
Yes. The moment a service request is raised, the platform validates warranty status, coverage type, contract status, installation date and asset history — returning Under Warranty, Partial Coverage or Out of Warranty in real time.
Can warranty claims be managed digitally?+
Yes. Every claim is tracked with claim number, asset, customer, claim type, reason, value, approval and resolution status across the full Claim Raised → Validation → Approval → Service → Closure workflow.
Can extended warranty programs be offered?+
Yes. Manufacturers can sell 1-Year and 2-Year extensions, AMC conversions and premium coverage — with pipeline, revenue, renewals and acceptance-rate tracking.
Can warranty renewals be automated?+
Yes. Expiring warranties trigger customer notifications, sales alerts and renewal campaigns automatically, with a renewal funnel and revenue tracking.
Can service engineers validate warranty status on mobile devices?+
Yes. Field engineers can scan QR codes, verify coverage, create claims, upload photos, submit reports and request approvals from a mobile-first experience — online or offline.
Can AI predict warranty risks?+
Yes. The AI Warranty Advisor flags high-risk products, assets likely to fail, warranty abuse, renewal opportunities and territory-level cost trends.
Can warranty costs be analyzed by product and territory?+
Yes. Parts, labour, travel, service and vendor costs are tracked with cost per asset, product, territory and customer — exposing leakage and optimization opportunities.
Can warranty insights be shared with R&D and quality teams?+
Yes. Recurring failures, defective components and product quality trends are automatically surfaced to R&D, product, quality and manufacturing teams via the warranty feedback loop.
Transform Warranty Management into a Competitive Advantage
See how Manufacturing One helps manufacturers improve customer experience, reduce warranty costs, increase extended warranty revenue and gain complete warranty visibility from one intelligent platform.