Deliver Faster, Smarter & More Efficient Field Service Operations
Manage installations, service requests, preventive maintenance, technician scheduling, dispatching, inventory, customer visits and field workforce productivity — from one Salesforce-native field service platform.
Most Service Teams Operate Without Real-Time Visibility
Manual dispatch, paper job cards and disconnected systems make field service expensive and unpredictable.
Wrong technician assigned to the wrong job, wasting visits and goodwill.
Customers experience delays, no-shows and broken SLAs.
Management cannot see technician locations or live job status.
Technicians arrive on-site without the spare parts they need.
Unplanned routes inflate fuel, time and overtime expenses.
Job cards, photos and reports live on paper, WhatsApp and emails.
From Service Request to Service Closure
Capture Every Service Request From Every Channel
Right Technician. Right Job. Right Now.
Maximize Visits per Day, Minimize Travel
One Powerful App for Every Field Engineer
Equip Technicians with the Right Parts
Run Installations Like a Structured Project
Keep Every Commitment in Real Time
Make Every Service Visit Feel Premium
Complete Visibility Across Service Operations
- Open WO
- Completed
- Backlog
- Assignments
- Utilization
- Idle Time
- Visits/Day
- Wrench Time
- Quality
- Response
- Resolution
- Breaches
- FTF %
- Repeat Visits
- Root Cause
- Van Stock
- Consumption
- Shortages
- Load by Region
- SLA by Region
- Demand
- CSAT
- Service Revenue
- Loyalty
Let AI Run Your Service Operations Smarter
One Connected Service Ecosystem
Higher Productivity. Happier Customers. Better Margins.
Automate work orders, dispatch, mobile execution, inventory, SLA and customer experience from one Salesforce-native field service platform.
Frequently asked questions
What is Field Service Management in Manufacturing One?+
It's a Salesforce-native platform that manages the entire field service lifecycle — service requests, work orders, dispatch, technician scheduling, mobile execution, inventory, customer experience and analytics — for installations, PM, breakdowns, warranty, AMC and inspections.
Can service requests be captured from multiple channels?+
Yes. Requests flow in from customer calls, customer portal, WhatsApp, email, AMC triggers, PM schedules, IoT alerts and dealer submissions — all into a unified work order pipeline.
Can technicians be auto-dispatched?+
Yes. Auto-dispatch uses skill, certification, territory, workload, availability, distance, SLA priority and cost to assign the right technician without manual coordination.
Can routes be optimized for field visits?+
Yes. Routes are optimized for travel sequence, minimum kilometers, higher visits per day and lower fuel cost — with real-time re-routing for emergency calls.
Is there a mobile app for technicians?+
Yes. The mobile app supports schedule view, navigation, asset QR scan, dynamic checklists, photos, meter readings, van-stock consumption, service reports, customer e-signature and payments — online or offline.
Can van stock and spare parts be tracked?+
Yes. Van stock, required spares per job, auto replenishment, transfer requests, asset-level consumption and returnable / non-returnable parts are all tracked end-to-end.
Can installations be managed as projects?+
Yes. Installations follow a structured flow — site survey, pre-installation check, execution, commissioning, customer training and handover document — with checklists and approvals.
Can SLA compliance be tracked in real time?+
Yes. Response time, resolution time, first-time fix, repeat visit rate and SLA breach alerts are tracked live with auto escalations.
Can customers track service visits?+
Yes. Customers see live technician ETA, service updates, reports, photo evidence, approvals and CSAT surveys through a self-service portal.
Does it integrate with AMC, warranty and ERP systems?+
Yes. Field Service is natively integrated with Asset, PM, Warranty, AMC, Spare Inventory, Customer Portal, Finance, Billing and ERP systems like SAP, Oracle, Dynamics, Tally and QuickBooks.
Turn Field Service into Your Competitive Advantage
See how Manufacturing One helps manufacturers deliver faster service, improve technician productivity, reduce downtime and grow service revenue from one intelligent platform.